Refund & Cancellation Policy
We aim to be transparent and fair. Here's everything you need to know about cancellations, refunds, and what happens when things go wrong.
Subscriptions
- Cancel anytime from billing portal
- Active until end of billing period
- No partial refunds for unused time
- Monthly credits don't roll over
- No long-term contracts
PAYG Credits
- Credits never expire
- Non-refundable once purchased
- Exception: unused within 7 days
- Contact support for exceptions
- No hidden fees or auto-renewals
Technical Issues
- Failed scans: credits not deducted
- Wrong deduction: contact support
- Resolution within 5 business days
- No charge for server-side errors
Cancellation Policy
Veredict Pro subscriptions are billed monthly. There are no annual contracts or lock-in periods.
- How to cancel: Log in to your account and navigate to the Stripe billing portal to cancel your subscription at any time
- When it takes effect: Cancellations take effect at the end of your current billing period — you retain full access until then
- Refunds for unused time: We do not issue partial refunds for the remaining portion of a billing period after cancellation
- Credit rollover: Monthly plan credits allocated at the start of each cycle do not carry over to the next month after cancellation or plan change
If you cancel and then resubscribe within the same billing cycle, you will be charged for a new billing cycle starting from the resubscription date. Contact us if you need help managing your subscription.
Credit Refund Policy
Pay-As-You-Go (PAYG) credits are purchased top-up credits that do not expire and are consumed as you use the Service.
General rule: PAYG credits are non-refundable once purchased and added to your account.
Exception — Refund window: If all of the following conditions are met, you may request a refund by contacting support:
- The credits were purchased within the last 7 days
- None of the credits have been used (zero scans performed with the purchased credits)
- You contact us at [email protected] with your account email and the date of purchase
PAYG credits never expire. If you're on the fence about using them, there's no rush — they'll be waiting in your account whenever you need them.
Disputes & Chargebacks
If you are dissatisfied with a charge or believe an error has occurred, we strongly encourage you to contact us before initiating a chargeback through your bank or card provider.
Please contact us first. Initiating an unwarranted chargeback without first seeking resolution through our support team will result in immediate account suspension. Unwarranted chargebacks may be contested by us with your payment provider.
We are committed to resolving legitimate billing concerns quickly and fairly. If you believe you were incorrectly charged, contact us at [email protected] and we will investigate within 5 business days.
Technical Failures & Credit Restoration
We design our system to ensure credits are only deducted upon successful scan completion. However, in rare cases technical issues may arise:
- Scan fails due to server error: No credits are deducted. The error is logged and you can retry at no additional cost.
- Credits incorrectly deducted: If you believe a credit was deducted for a scan that did not complete successfully, contact us within 30 days with your scan ID or timestamp. We will investigate and restore credits if the error is confirmed.
- Service downtime: Extended periods of unplanned downtime may, at our discretion, result in credit compensation for affected users.
To report a technical billing issue, email [email protected] with the subject "Credit Issue" and include your account email, the approximate time of the scan, and a brief description of what occurred.
Need Help With a Billing Issue?
Our support team aims to respond within 5 business days. Always reach out before initiating a dispute.
[email protected]SYLLABUS PTY LTD (ACN 699 802 492) · 2 Tyrell Court, Mawson Lakes, South Australia, 5095, Australia